# Senior Director, Global Support at Prove Identity

- Company: Prove Identity
- What the company does: The modern way of proving identity. Trusted by 2,000+ leading companies to reduce fraud and improve consumer experiences, Prove is the world's most accurate ...
- Company website: https://www.prove.com
- Type: Startups
- Level: Principal and up
- Location: United States (Remote)
- Work setup: Remote
- Posted: 2026-08-25
- Apply by: 2026-10-09
- Apply: https://job-boards.greenhouse.io/prove/jobs/6146857004
- Page: https://www.1752.vc/careers/jobs/prove-identity-senior-director-global-support/

## About the role

The Senior Director, Global Customer Support is a key executive leader responsible for defining and executing Prove’s worldwide support vision, strategy, and operational framework. Reporting to executive leadership, this role oversees a dual-shore support delivery model - leading high-performing US-based technical support and escalation teams while governing offshore support operations and BPO/vendor partners across global regions.

## What they're looking for

- Industry Experience: 12–15+ years of progressive leadership experience in enterprise technical support, customer operations, or customer success within global SaaS, fintech, identity, or complex cloud API environments
- Leadership Track Record: 5+ years of experience leading multi-tier global support organizations at the Director or Senior Director level
- Dual-Shore & Offshore Management: Proven success managing distributed teams across the US as well as offshore delivery centers or third-party outsourcing (BPO) partners
- Analytical & Operational Expertise: Demonstrated ability to build, analyze, and optimize core support KPIs, root-cause models, and cost-per-ticket metrics
- Executive Communication: Exceptional verbal and written presentation skills with experience delivering operational reviews to C-suite stakeholders and enterprise clients
- Education: Bachelor’s degree in Computer Science, Information Technology, Business Administration, or equivalent practical experience (Master’s or MBA preferred)

Tags: Customer Support