# Customer Delivery & Support Lead at Prudentia Sciences

- Company: Prudentia Sciences
- What the company does: Built for every party in the deal. Prudentia combines expert scientific frameworks, AI reasoning, and secure infrastructure to move assets from evaluation to term sheet. Backed by GV.
- Company website: https://www.prudentiasciences.com
- Type: Startups
- Level: Senior
- Location: Boston
- Work setup: Remote
- Pay: $193K to $225K base salary per year (USD)
- Posted: 2026-09-05
- Apply by: 2026-10-20
- Apply: https://jobs.ashbyhq.com/prudentia-sciences/be51360c-4354-484a-88bb-3285222973bc
- Page: https://www.1752.vc/careers/jobs/prudentia-sciences-customer-delivery-and-support-lead/

## About the role

We're looking for a Customer Delivery & Support Lead to own implementation and support for Prudentia's biopharma customers. You'll turn how a client's team actually works into a live deployment: you're mapping workflows, configuring the platform, collaborating with engineering on custom development and integrations, and making sure every account has fast and reliable product support.

## What they're looking for

- 5+ years in technical implementation, solutions consulting, technical support, or platform configuration within enterprise SaaS or data platforms
- Strong troubleshooting instincts: able to diagnose issues systematically and communicate clearly with both customers and engineers
- Ability to translate ambiguous business workflows into a technical build with clear documentation, protecting delivery timelines when scope or priorities shift
- Comfortable operating in a fast-paced, high-growth environment where priorities evolve quickly

Tags: Customer Success