# Associate Technical Support Specialist at PTC

- Company: PTC
- Company website: https://www.ptc.com
- Type: Startups
- Level: Associate
- Location: Boston, MA, USA
- Work setup: On-site
- Pay: $65K to $73K base salary per year (USD)
- Posted: 2026-09-24
- Apply by: 2026-11-08
- Apply: https://ptc.wd1.myworkdayjobs.com/en-US/ptc/job/Boston-MA-USA/Associate-Technical-Support-Specialist_JR112734
- Page: https://www.1752.vc/careers/jobs/ptc-associate-technical-support-specialist/

## About the role

About the Role: Join our dynamic Windchill PLM support team, where collaboration and customer focus are at the heart of everything we do. You will work closely with our customers and the PTC product development team to resolve software issues, ensuring a seamless and positive experience.

## What they're looking for

- Strong desire to develop customer service and communication skills
- Ability to understand customer needs, exercise empathy, and guide customer expectations
- Manage multiple urgent issues simultaneously
- Confidence, communication, and interpersonal skills to lead customers in urgent or critical situations
- Team-oriented mindset to achieve shared goals
- Availability to work off-hours and weekend shifts