# Customer Success Manager - Onshape at PTC

- Company: PTC
- Company website: https://www.ptc.com
- Type: Startups
- Level: Senior
- Location: Boston, MA, USA
- Work setup: On-site
- Pay: $90K to $119K base salary per year (USD)
- Posted: 2026-09-28
- Apply by: 2026-11-12
- Apply: https://ptc.wd1.myworkdayjobs.com/en-US/ptc/job/Boston-MA-USA/Customer-Success-Manager---Onshape_JR112745?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/ptc-customer-success-manager-onshape/

## About the role

PTC carefully considers a wide variety of factors when determining compensation. The anticipated annual salary range for this position is between $90,000 - 119,000. The salary range reflects a good-faith estimate of compensation at the time of posting. Actual compensation may vary based on a candidate's skills, qualifications, experience, and location. Additionally, candidates may be eligible for a performance-based bonus. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Monitor inbound customer requests and ensure timely, accurate, and professional responses
- Act as an escalation point for complex customer issues
- Partner with Customer Success, Sales, Technical Services, and Finance teams to resolve customer needs efficiently
- Identify recurring customer pain points and drive process improvements
- 5+ years of experience in Customer Success, Support, Account Management, or related customer-facing roles
- 2+ years of people management experience preferred


Source: 1752vc Careers, https://www.1752.vc/careers/jobs/ptc-customer-success-manager-onshape/