# Strategic Customer Success Manager - Onshape at PTC

- Company: PTC
- Company website: https://www.ptc.com
- Type: Startups
- Level: Senior
- Location: Boston, MA, USA
- Work setup: On-site
- Pay: $122K to $155K base salary per year (USD)
- Posted: 2026-10-19
- Apply by: 2026-12-03
- Apply: https://ptc.wd1.myworkdayjobs.com/en-US/ptc/job/Boston-MA-USA/Strategic-Customer-Success-Manager---Onshape_JR112790?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/ptc-strategic-customer-success-manager-onshape/

## About the role

Own the strategic post-sale relationship for a portfolio of Onshape’s largest enterprise customers. You will help complex organizations deploy Onshape, accelerate adoption, manage change, realize measurable business value, and build the conviction to renew, expand, and advocate. This is a high-impact individual contributor role for a customer leader who can operate with executives, coordinate complex programs, and turn customer insight into action. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Lead the customer journey from enterprise handoff through deployment, adoption, value realization, renewal, expansion, and advocacy
- Develop strategic success and account plans with Sales and Technical Services, connecting customer priorities, critical use cases, stakeholders, risks, and measurable outcomes
- Lead executive success reviews that demonstrate progress, reinforce return on investment, surface obstacles, and align on the next set of business priorities
- Guide complex implementations and change initiatives, establishing clear milestones, ownership, governance, and success measures
- Build trusted relationships across customer organizations, from day-to-day champions to executive decision-makers
- Map customer organizations and decision dynamics to deepen engagement, develop multiple champions, and reduce dependency on any single relationship


Source: 1752vc Careers, https://www.1752.vc/careers/jobs/ptc-strategic-customer-success-manager-onshape/