# Manager, Customer Support at Q2ebanking

- Company: Q2ebanking
- What the company does: Q2 creates simple, smart, end-to-end banking and lending experiences that make you an indispensable partner on your customers’ financial journeys. Backed by Battery.
- Company website: http://www.q2ebanking.com/
- Type: Startups
- Level: Senior
- Location: Austin, TX
- Work setup: On-site
- Posted: 2026-10-30
- Apply by: 2026-12-14
- Apply: https://q2ebanking.wd5.myworkdayjobs.com/en-US/Q2/job/Austin-TX/Manager--Customer-Support_REQ-12922?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/q2ebanking-manager-customer-support/

## About the role

Q2 is looking for a Manager, Customer Support who is responsible for leading a high-performing support team to deliver world-class service, ensure customer satisfaction, and drive continuous improvement in support processes. This role oversees day-to-day operations, escalations, and team performance while partnering with cross-functional teams to address customer needs, implement efficiencies, and improve the overall support experience. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Typically requires a Bachelor’s degree in Business, Communications, or a related field and a minimum of 6 years of related experience, or an advanced degree with 4+ years of experience
- Typically requires 2–4 years managing and developing employees, including delivering difficult feedback and managing underperformance
- Proven leadership experience managing customer support or service teams in SaaS, technology, or financial services
- Strong track record of driving customer satisfaction, retention, and operational excellence
- Excellent communication, presentation, and interpersonal skills with the ability to engage internal and external stakeholders and to tailor message and level of detail to the audience, including senior leaders
- Analytical mindset with the ability to interpret support data and implement actionable improvements


Source: 1752vc Careers, https://www.1752.vc/careers/jobs/q2ebanking-manager-customer-support/