# Senior Customer Communications & Programs Manager at Q2ebanking

- Company: Q2ebanking
- What the company does: Q2 creates simple, smart, end-to-end banking and lending experiences that make you an indispensable partner on your customers’ financial journeys. Backed by Battery.
- Company website: http://www.q2ebanking.com/
- Type: Startups
- Level: Senior
- Location: 4 Locations
- Work setup: On-site
- Posted: 2026-10-23
- Apply by: 2026-12-07
- Apply: https://q2ebanking.wd5.myworkdayjobs.com/en-US/Q2/job/Austin-TX/Senior-Customer-Communications---Programs-Manager_REQ-12913?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/q2ebanking-senior-customer-communications-and-programs-manager/

## About the role

This position requires fluent written and oral communication in English. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Build and manage a scalable, coordinated approach to customer communications across email, the customer portal, webinars, in-product messaging, and other customer-facing channels
- Partner with teams across Q2 to align communication priorities, audiences, channels, and timing, using a centralized calendar to reduce overlap, address gaps, and deliver a consistent customer experience
- Establish playbooks, workflows, and review processes for key communications, including service alerts, planned maintenance, product updates, regulatory notices, customer education, and executive updates
- Develop templates, guidelines, and training that empower subject matter experts and business teams to create clear, consistent communications while reducing reliance on Marketing for day-to-day execution
- Collaborate with Brand, Communications, and Product Marketing to ensure customer communications align with Q2's brand voice, messaging standards, and customer experience expectations
- Partner with platform and technology teams to streamline processes, improve channel integrations, address communication gaps, and leverage AI and automation to increase efficiency and scalability


Source: 1752vc Careers, https://www.1752.vc/careers/jobs/q2ebanking-senior-customer-communications-and-programs-manager/