# Customer Success Manager at Quadrant Health

- Company: Quadrant Health (YC W21)
- What the company does: Analyzing EHR and messaging data to predict disease before it occurs. Backed by Y Combinator.
- Company website: https://quadrant.health
- Type: Startups (AI role)
- Level: Senior
- Location: New York, NY, US
- Work setup: On-site
- Pay: $85K to $110K base salary per year (USD)
- Posted: 2026-10-27
- Apply by: 2026-12-11
- Apply: https://www.ycombinator.com/companies/quadrant-health/jobs/JaGyNRA-customer-success-manager?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/quadrant-health-customer-success-manager/

## About the role

You’ll be a primary point of contact for our customers, from onboarding through their ongoing use of Quadrant. You’ll lead customer calls, organize implementation tasks, translate feedback into clear tickets, coordinate with our product and engineering teams, and make sure customers know what’s happening. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Lead onboarding calls, understand each practice’s workflows, and coordinate setup, training, and go-live checklists
- Build relationships with practice managers, clinicians, and staff through regular check-ins and responsive communication
- Investigate customer questions and reported issues, gather relevant examples, and distinguish training needs from configuration issues or product bugs
- Create clear, actionable tickets with reproduction steps, expected versus actual behavior, customer impact, and criteria for confirming a fix
- Maintain an organized issue queue and work with engineering to prioritize urgent problems, assign owners, and track next steps
- Keep customers informed about progress, workarounds, and confirmed timelines without making promises the team cannot meet

Tags: Operations

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/quadrant-health-customer-success-manager/