# Implementation Manager, SMB at Qualia

- Company: Qualia
- What the company does: Qualia is the leading digital real estate closing platform. Qualia. Backed by Menlo.
- Company website: https://www.qualia.com
- Type: Startups
- Level: Senior
- Location: Austin, TX
- Work setup: On-site
- Posted: 2025-11-07
- Apply by: 2026-10-08
- Apply: https://job-boards.greenhouse.io/qualia/jobs/7374283
- Page: https://www.1752.vc/careers/jobs/qualia-implementation-manager-smb/

## About the role

You are responsible for delighting our customers with exemplary customer support and technical expertise, specifically during the first 50-90 days of their customer journey. During this sensitive time, you’ll serve as their main point of contact and drive the implementation to graduation. You’ll provide a roadmap of the implementation period to customers, ensure they stick to the required schedule, and ultimately complete their transition to Qualia.

## What they're looking for

- Manage a high volume of customers during the most sensitive period of the customer journey
- Become a Qualia software expert in order to help your customers configure their deployments based on their company structure
- Work closely with your customers’ GMs and CSMs to align on strategic goals, and show customers the ROI with transitioning to Qualia
- Graduate customers from their implementation period quickly with high satisfaction
- Serve as the “quarterback” during the implementation period to ensure all stakeholders’ needs are being met

Tags: CS Gen - OB