# Senior Manager, Customer Education at Qualia

- Company: Qualia
- What the company does: Qualia is the leading digital real estate closing platform. Qualia. Backed by Menlo.
- Company website: https://www.qualia.com
- Type: Startups
- Level: Senior
- Location: Austin, TX
- Work setup: On-site
- Posted: 2026-08-10
- Apply by: 2026-10-08
- Apply: https://job-boards.greenhouse.io/qualia/jobs/8119927
- Page: https://www.1752.vc/careers/jobs/qualia-senior-manager-customer-education/

## About the role

As the Senior Manager of Customer Education, you will lead the strategy, development, and delivery of the programs and resources that help Qualia customers build proficiency, adopt our products, and achieve long-term value.

## What they're looking for

- Create a cohesive education ecosystem that connects Qualia University, the Knowledge Base, customer-facing content, webinars, workshops, and instructor-led training
- Establish standards and operating processes for each of the team’s programs including quality assurance, content architecture, taxonomy and governance
- Define and measure the success of each program, analyze program performance and drive continuous improvement
- Communicate program strategy, performance, capacity considerations, risks, and recommendations to senior leadership
- Ensure customer-facing content remains accurate, accessible, relevant, consistent, and aligned with Qualia’s products, brand, and customer needs
- Build and maintain strong cross functional partnerships with Sales, Product, Marketing, Customer Success, Professional Services, Finance, Legal, and Operations

Tags: CS Gen - CSM