# Customer Support Physicist- Boston at Quantum Machines

- Company: Quantum Machines
- What the company does: Backed by Battery.
- Company website: http://www.quantum-machines.co/
- Type: Startups
- Level: Mid level
- Location: Boston, MA, United States
- Work setup: On-site
- Posted: 2026-11-09
- Apply by: 2026-12-24
- Apply: https://www.comeet.com/jobs/quantummachines/D6.000/customer-support-physicist--boston/E2.47A?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/quantum-machines-customer-support-physicist-boston/

## About the role

Quantum Machines is a global leader in control systems for quantum computing, a field on the verge of exponential growth. Our innovative hardware and software mark a groundbreaking approach in quantum computer control, scaling from individual qubits to expansive arrays of thousands. At the core of QM lies a passionate and ambitious team committed to reshaping the construction and operation of quantum computers. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Own and provide end-to-end support to our global customers
- Communicate and troubleshoot with the customer to understand the real issue and identify its root cause. This requires understanding the customer’s experiments and setup across various quantum modalities
- Investigate and digest the issue in-house and work closely with the R&D teams to solve the issue and obtain a long-term solution
- Suggest and communicate a workaround to the user
- Research and identify solutions to recurrent software and hardware issues
- Manage ongoing communication and ensure customer satisfaction

Tags: Customer Success

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/quantum-machines-customer-support-physicist-boston/