# Senior Customer Success Manager - Data / Storage / Cloud (Central or East) at Qumulo

- Company: Qumulo
- What the company does: Backed by Kleiner Perkins and Madrona.
- Company website: http://qumulo.com/
- Type: Startups
- Level: Senior
- Location: USA (remote)
- Work setup: Remote
- Pay: $125K to $180K base salary per year (USD)
- Posted: 2026-06-09
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/qumulo/228aa9aa-92af-4966-9fa0-7d078706a54e
- Page: https://www.1752.vc/careers/jobs/qumulo-senior-customer-success-manager-data-storage-cloud-central-or-east/

## About the role

Customer Lifecycle Management: Own a portfolio of enterprise and strategic customers, driving onboarding, adoption, retention, and renewals. Drive seamless onboarding and coordinate with OEM/Channel partners, account teams, and customers to ensure successful deployments and expansions. Proactively monitor and update account health, and develop tailored health improvement plans to ensure long-term retention and prevent churn.

## What they're looking for

- Strong technical aptitude in data, storage, and cloud technologies with the ability to hold deep-dive architectural discussions on data management, enterprise storage, and multi-cloud environments (e.g., AWS, Azure, GCP)
- 5+ years in Customer Success, Account Management, or Partner Success in a B2B SaaS or Cloud Infrastructure environment
- Proven success in adapting communication and presentation styles for a diverse audience, ensuring technical clarity for engineering teams and focusing on measurable business outcomes for the C-Suite
- Experience managing up to 50 enterprise accounts and OEM/Channel partners
- Strong understanding of SaaS metrics: NRR, churn, adoption, GRR, and ability to leverage data for actionable insights
- Experience with CS/CRM tools (e.g., Planhat, Gainsight)

Tags: Customer Success