# Senior Technical Support Engineer - Swing Shift (PST) at Rad AI

- Company: Rad AI
- What the company does: Modern radiology AI for reporting, impressions and follow-up. Reduce cognitive burden, improve report quality and help radiologists work faster. Backed by Khosla.
- Company website: https://www.radai.com/
- Type: Startups (AI role)
- Level: Senior
- Location: San Francisco - Onsite
- Work setup: Remote
- Pay: $86K to $115K base salary per year (USD)
- Posted: 2026-10-29
- Apply by: 2026-12-13
- Apply: https://jobs.ashbyhq.com/radai/74086879-ae60-491c-9903-9a06df36b896?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/rad-ai-senior-technical-support-engineer-swing-shift-pst/

## About the role

This support role will work on Wednesday through Saturday , providing partial overnight coverage for customers. 6+ years in customer-facing technical roles (support engineering, TAM, solutions/implementation engineering) supporting enterprise SaaS, with at least 2 years operating as a senior or lead escalation resource. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Must be available to work West Coast hours (4:00 pm to 2:00 am PST.)
- This support role will work on Wednesday through Saturday , providing partial overnight coverage for customers
- 6+ years in customer-facing technical roles (support engineering, TAM, solutions/implementation engineering) supporting enterprise SaaS, with at least 2 years operating as a senior or lead escalation resource
- Healthcare IT depth: hands-on experience with HL7 v2 messaging (ORU/ORM/ADT), interface engines, and PACS/RIS or dictation workflows in a radiology or hospital setting
- Proven ability to debug web and desktop applications in complex Windows enterprise environments, including log analysis, network/VPN troubleshooting, and SSO/identity issues (SAML, Azure AD, Okta, ADFS)
- Stellar communication skills to partner with internal teams to provide clear updates and take customer-facing ownership during incidents

Tags: Technical Support

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/rad-ai-senior-technical-support-engineer-swing-shift-pst/