# Customer Engineering Lead at Rain

- Company: Rain
- What the company does: Explore Rain’s enterprise payments infrastructure for stablecoin-powered cards and global money movement. Fast settlement, scalable API, and trusted performance. Backed by Norwest.
- Company website: https://www.raincards.xyz/
- Type: Startups
- Level: Senior
- Location: New York, NY
- Work setup: On-site
- Pay: $200K to $280K base salary per year (USD)
- Posted: 2026-03-25
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/rain/9d2ee27c-8b19-48ac-b595-a01860eda697
- Page: https://www.1752.vc/careers/jobs/rain-customer-engineering-lead/

## About the role

As a Customer Engineering Lead, you’ll manage the customer-facing arm of our engineering org. Working with our existing solutions team, you’ll coordinate process and policies with the post-sales org, spanning implementations, partner success, and account management. We’re looking for a player-coach: you’ll need to get your hands dirty on the frontlines to understand where the gaps and inefficiencies are. Armed with that experience, you’ll grow this function to meet the needs of our global, always-on customer base.

## What they're looking for

- 5+ years of experience in solutions engineering, forward-deployed engineering, or a related technical partner-facing role, with at least 3 years in a leadership capacity
- Excited by a player-coach role - you're comfortable being in the queue, solving problems directly, while simultaneously building the team and processes around you
- An engineer by trade: you’re comfortable reading and contributing to an enterprise codebase while meeting a high bar of technical excellence
- Excellent communicator who can translate complex technical concepts for non-technical audiences - and vice versa
- Experience defining and implementing SLAs and escalation processes, especially cross-functionally to and from engineering teams
- Comfortable operating in a fast-paced, high-growth environment where you'll need to balance building for scale with solving immediate partner needs

Tags: Technology and Product