# Technical Support Analyst at Rain

- Company: Rain
- What the company does: Explore Rain’s enterprise payments infrastructure for stablecoin-powered cards and global money movement. Fast settlement, scalable API, and trusted performance. Backed by Norwest.
- Company website: https://www.raincards.xyz/
- Type: Startups
- Level: Analyst
- Location: New York, NY
- Work setup: On-site
- Pay: $100K to $130K base salary per year (USD)
- Posted: 2026-07-31
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/rain/c8375f07-f082-43e3-b12c-e2f1a1328f0c
- Page: https://www.1752.vc/careers/jobs/rain-technical-support-analyst/

## About the role

Investigate and resolve advanced customer and partner issues across Rain's systems, APIs, and integrations. Troubleshoot complex API integrations directly with partners, walking them through clear steps to resolve issues on their end.

## What they're looking for

- 3+ years of experience in a technical, customer- or partner-facing support role — ideally in fintech, payments, SaaS, or another high-growth, API-first environment
- Hands-on experience with API products, plus comfort reading logs and writing SQL queries to investigate issues
- Familiarity with support processes and case management best practices
- Strong analytical and problem-solving skills, with a detail-oriented, root-cause mindset
- Clear writing and communication skills
- Ability to prioritize effectively and manage multiple complex cases at once

Tags: Operations