# Senior Manager, Customer Experience Strategy & Operations at Ramp

- Company: Ramp
- What the company does: Make expense management easy with Ramp's spend management platform. Combine global corporate cards, travel, expenses and accounts payable to automate finance operations and improve efficiency. Backed by Bessemer, General Catalyst and Greylock.
- Company website: https://ramp.com/
- Type: Startups
- Level: Senior
- Location: New York, NY (HQ)
- Work setup: Remote
- Pay: $175K to $250K base salary per year (USD)
- Posted: 2026-11-03
- Apply by: 2026-12-18
- Apply: https://jobs.ashbyhq.com/ramp/fe280d10-4258-420a-b0bb-0dc9021bd803?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/ramp-senior-manager-customer-experience-strategy-and-operations/

## About the role

Ramp believes that AI-powered CX organizations are the future and we are racing to build the best one in the world. Our goal is for our team to work hand in hand with AI agents to drive superlative customer outcomes and the highest-velocity AI improvement engine in the business. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- We want an operator who has already changed how real work gets done with AI and can show the results
- A record of strategic and operational execution inside an operating unit or fast growth business. That could be CX, Sales, supply chain, or another function where you owned the goals, the systems, and the outcomes
- A genuine AI transformation you were on the front lines of in the last 18-24 months. You changed how a team’s work gets done and kept it running in production. You can explain what improved, what failed, and what you learned
- Exceptional intellectual horsepower and natural curiosity , demonstrated through outstanding, standout performance across past roles in demanding environments
- Experience leading teams and developing reports , with sound judgment about organizational design, incentives, and performance management
- Analytical depth you use yourself: you can build or audit a capacity model, challenge a metric, diagnose an operating problem, or review an AI agent session to find the flaws

Tags: Customer Experience

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/ramp-senior-manager-customer-experience-strategy-and-operations/