# Senior Director, Customer Innovation at Rapid7

- Company: Rapid7
- What the company does: Outpace attackers with the only endpoint to cloud, unified cybersecurity platform. Build business resilience with expert-led 24/7 MDR. Backed by Menlo.
- Company website: https://www.rapid7.com/
- Type: Startups
- Level: Principal and up
- Location: Remote (US)
- Work setup: Remote
- Posted: 2026-09-24
- Apply by: 2026-11-08
- Apply: https://careers.rapid7.com/jobs/senior-director-customer-innovation-united-states
- Page: https://www.1752.vc/careers/jobs/rapid7-senior-director-customer-innovation/

## About the role

As a Senior Director, Customer Innovation, your primary responsibility will be to drive long-term global technical sales strategy, cross-functional business execution, and leadership scaling across our specialist and operational sales engineering organizations. Specifically, your focus will be to:

## What they're looking for

- 10+ years of experience leading technical sales or systems engineering teams within cybersecurity, with at least 4+ years managing multi-tiered organizations (managing managers)
- Demonstrated technical operations mastery, with proven experience overseeing complex technical infrastructure groups such as Cloud/On-Prem Demo Labs, Centers of Excellence, or Technical Enablement functions
- High conceptual familiarity with Forward Engineering and systems architecture, including API ecosystems, security orchestration (SOAR), technology integrations, and enterprise security platforms
- Strong financial and operational acumen, with experience structuring headcount models, proving ROI on technical overhead, and mapping engineering performance to revenue attainment metrics
- High-stakes mediation skills and self-awareness to manage conflict, adapt to challenging group dynamics, and maintain an active, commanding leadership voice under pressure
- Ability to think big and act small — breaking massive organizational goals into time-bound milestones, executing rapidly, and pivoting effectively based on business metrics