# Director, Customer Solutions Engineering at RapidSOS

- Company: RapidSOS
- What the company does: As the leading public safety AI company, RapidSOS unlocks mission-critical intelligence for first responders and security teams. Backed by Insight.
- Company website: https://rapidsos.com/
- Type: Startups
- Level: Principal and up
- Location: United States (Remote)
- Work setup: Remote
- Pay: $210K to $240K base salary per year (USD)
- Posted: 2026-07-27
- Apply by: 2026-10-08
- Apply: https://job-boards.greenhouse.io/rapidsos/jobs/5193990007
- Page: https://www.1752.vc/careers/jobs/rapidsos-director-customer-solutions-engineering/

## About the role

In the time it takes you to read this job description, RapidSOS will have handled ~1,380 emergencies.

## What they're looking for

- 8+ years across software engineering, solutions engineering, forward-deployed engineering, implementation engineering, or similar technical roles, including 3+ years leading technical post-sales teams
- Strong software engineering fundamentals, with the ability to design systems, write and review production code, work with APIs and distributed systems, and debug complex issues
- Experience owning complex enterprise customer outcomes, not just implementation projects
- Experience leading teams that build customer-facing production software, integrations, and automation
- Genuinely hands-on and comfortable working directly with engineers and enterprise customers in high-stakes situations
- AI-forward in how you build software and lead teams, with experience using modern AI development tools to increase speed, quality, and capability

Tags: Implementation