# Customer Support Specialist at Reacher

- Company: Reacher
- What the company does: Reacher is the AI TikTok Shop affiliate software for running a TikTok Shop affiliate program at scale — automate creator discovery, outreach, CRM, and affiliate campaigns in one platform. Backed by Y Combinator.
- Company website: https://reacherapp.com/
- Type: Startups (AI role)
- Level: Mid level
- Location: Remote
- Work setup: Remote
- Posted: 2026-11-05
- Apply by: 2026-12-20
- Apply: https://jobs.ashbyhq.com/reacher/a94d5011-4a2f-49d1-a98c-98aa4158f150?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/reacher-customer-support-specialist/

## About the role

We’re hiring a Customer Support Specialist to be the first line of help for every Reacher customer. You’ll own the support queue across in-app chat and our VIP client channels (Slack, WhatsApp, Lark), resolving issues fast, teaching customers how to get the most out of the platform, and getting bugs into engineering’s hands with everything they need to fix them. This is a high-ownership role on a small team, so you’ll shape how support runs, not just work the queue. Found on 1752vc Careers, the job board for startup and VC roles.

Tags: Customer Success

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/reacher-customer-support-specialist/