# Director of Customer Success at Read

- Company: Read
- What the company does: Read AI, the fastest growing AI meeting assistant, ever, delivers real-time transcription, smart summaries, and enables AI search and discovery across all your content including meeting, messages, emails, CRM, and documents. Backed by Madrona.
- Company website: https://read.ai/
- Type: Startups (AI role)
- Level: Principal and up
- Location: Read AI - Seattle HQ
- Work setup: Remote
- Pay: $165K to $200K base salary per year (USD)
- Posted: 2026-09-22
- Apply by: 2026-11-06
- Apply: https://jobs.ashbyhq.com/read-ai/6298d380-2985-40e6-b6e9-fda31d8aaa77
- Page: https://www.1752.vc/careers/jobs/read-director-of-customer-success/

## About the role

At Read AI , we’re building products that help people get more value from their meetings, workflows, and communication. We’re looking for a Director of Customer Success to lead and scale our post-sale customer organization across both strategic account management and high-volume customer success operations. Lead and develop a team of Account Managers, while helping build and scale the organization as our enterprise business grows.

## What they're looking for

- 7+ years of experience in customer success, support, account management, or related customer-facing leadership roles
- Experience leading account management or customer success teams in a SaaS environment
- Experience scaling customer-facing teams and processes in a high-growth company
- Strong operational and analytical mindset with experience using data to drive decisions and process improvements
- Experience managing technical support or product support organizations
- Ability to partner effectively with Product, Engineering, Sales, and Growth teams

Tags: Client Success