# Technical Customer Success Manager at ReadMe.io

- Company: ReadMe.io
- What the company does: Backed by Accel.
- Company website: http://www.readme.io
- Type: Startups
- Level: Senior
- Location: Remote, US
- Work setup: Remote
- Posted: 2026-09-23
- Apply by: 2026-11-07
- Apply: https://jobs.ashbyhq.com/readme/eae2f31b-1175-4429-9f14-0d626e753f29
- Page: https://www.1752.vc/careers/jobs/readme-io-technical-customer-success-manager/

## About the role

Own a book of enterprise accounts end to end. Onboarding, adoption, renewal assistance, and expansion. Be the primary technical and strategic contact for each. Be on customer calls regularly, including: implementation kickoffs, working sessions, QBRs, and escalations. This is a customer-facing role, not a ticket-queue role.

## What they're looking for

- Passionate about working with others, you’d be collaborating with lots of new customers, and our Sales, Product, Support and Enterprise Engineering teams!
- An outstanding communicator, very organized, and able to manage multiple projects at once
- Technical enough to read an OpenAPI spec, poke at a customer's HTML/CSS/JS, understand SSO and auth flows, and use Git and a CLI comfortably. You don't need to be a software engineer, but you should be able to hold your own with one
- Someone who uses AI as a working tool. You've built prompts, workflows, or small automations that changed how you actually get work done, and you're eager to keep doing that
- A problem solver who'd rather figure out the answer than escalate it. You enjoy the puzzle of making a product bend to a customer's real-world constraints

Tags: Customer Experience