# Contractor Success Manager at Realm

- Company: Realm
- What the company does: Backed by Y Combinator.
- Company website: http://realm.io
- Type: Startups
- Level: Senior
- Location: Marina Del Rey, CA
- Work setup: On-site
- Posted: 2025-12-01
- Apply by: 2026-10-12
- Apply: https://job-boards.greenhouse.io/realm/jobs/4632665005
- Page: https://www.1752.vc/careers/jobs/realm-contractor-success-manager/

## About the role

We’re looking for an in-office Account Manager with a strong foundation in construction or home services and direct experience working with contractors or small trades businesses. This role owns a portfolio of contractors (“book of business”) and is responsible for ensuring each contractor remains in good standing on Realm’s platform. You’ll monitor SLAs, oversee payments, manage escalations, and coach contractors to grow their business while maintaining high performance and service standards.

## What they're looking for

- 3–6 years in account management, customer success, partner management, or operations
- Experience in a marketplace environment (Thumbtack, Angi, TaskRabbit, Airbnb, etc.) strongly preferred
- Direct experience working with contractors or small businesses in construction, remodeling, or home services
- Bonus: Background in construction management, real estate, or homeowner services
- Proficiency with CRM and workflow tools (Salesforce, Saleloft)
- Comfortable analyzing performance metrics and building simple reports in Google Sheets or Looker

Tags: Operations