# Director, Customer Success at Reco

- Company: Reco
- What the company does: See every AI agent in your environment, who owns it, what it can access, and where the risk is. Reco secures agentic AI from day one across 280+ apps. Backed by Insight.
- Company website: https://www.reco.ai/
- Type: Startups (AI role)
- Level: Principal and up
- Location: Wilmington, DE, United States
- Work setup: Remote
- Posted: 2026-10-26
- Apply by: 2026-12-10
- Apply: https://www.comeet.com/jobs/reco/3A.00D/director-customer-success/2D.078?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/reco-director-customer-success/

## About the role

As Director, Customer Success, you will own the post-sale customer journey: onboarding, adoption, renewal, and expansion. You will build the function as an AI-native operation, using AI to give every customer more value from Reco without growing headcount in a straight line. You will report to the SVP, Customer Success, and lead a team of Customer Success Managers. This is a leadership role for someone who wants to build, not just run, a function. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Hire, coach, and develop Customer Success Managers, with clear goals, career paths, and a culture of ownership and technical curiosity
- Design the coverage model, segmentation, and handoffs across Sales, Solutions Engineering, Support, and Product for enterprise and mid-market customers
- Make AI fluency a core competency in how the team hires, onboards, and is evaluated
- Own gross and net revenue retention, adoption, and expansion across the customer base
- Build success plans tied to real security outcomes, such as reduced shadow SaaS and shadow AI, faster time to remediate, and broader policy coverage
- Serve as executive sponsor and escalation point for strategic accounts, and lead business reviews with CISOs and security leaders

Tags: Customer Success

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/reco-director-customer-success/