# Product Support Solutions Developer at Recorded Future

- Company: Recorded Future
- What the company does: Get real-time, actionable cyber threat intelligence with Recorded Future. Mitigate cyber risks, prioritize threats, and proactively secure your organization. Backed by GV and Insight.
- Company website: https://www.recordedfuture.com/
- Type: Startups
- Level: Mid level
- Location: Boston, MA
- Work setup: On-site
- Posted: 2026-10-16
- Apply by: 2026-11-30
- Apply: https://job-boards.greenhouse.io/recordedfuture/jobs/8894338002?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/recorded-future-product-support-solutions-developer/

## About the role

The Product Support Solutions Developer designs, builds, and maintains the technical infrastructure, tools, and automated workflows that power the customer support function. Combining technical development expertise with support operations and enablement, this role is responsible for architecting scalable internal tooling, engineering custom integrations, and leveraging AI agents/automations to drive operational efficiency, reduce resolution times, and elevate customer satisfaction. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Experience: 3+ years of experience in product support engineering, support operations, technical support, or developer relations
- Development & Scripting: Hands-on programming experience (e.g., Python, JavaScript/Node.js, REST APIs, Webhooks, JSON) to build custom tooling and integrations
- Platform Expertise: Deep administrator/developer experience with customer support ecosystems (e.g., Zendesk API/Apps Framework, Jira Service Management, Salesforce, Freshdesk)
- Data & Analytics: Strong SQL skills and experience building dashboards in BI tools (e.g., Domo, Tableau, Looker) or native reporting engines (Zendesk Explore)
- Operations & Enablement: Proven ability to document SOPs, lead technical training, and optimize operational support workflows
- Communication: Strong cross-functional collaboration skills to liaise effectively between Engineering, Product, and Support teams

Tags: Customer Support

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/recorded-future-product-support-solutions-developer/