# Senior Customer Success Manager - Telcos at Redis

- Company: Redis
- What the company does: Developers love Redis. Unlock the full potential of the Redis database with Redis Enterprise and start building blazing fast apps. Backed by SoftBank VF.
- Company website: https://redis.io/
- Type: Startups
- Level: Senior
- Location: United States
- Work setup: Remote
- Posted: 2026-09-11
- Apply by: 2026-10-26
- Apply: https://jobs.ashbyhq.com/redis/715ccbc7-d023-4b85-a2d0-be9f2fd8a626
- Page: https://www.1752.vc/careers/jobs/redis-senior-customer-success-manager-telcos/

## About the role

We are looking for a passionate and results-oriented Senior Customer Success Manager (Senior CSM) to join our team in the Americas. This role will support a portfolio of our largest and most strategic enterprise accounts, including Tier 1 telecommunications and communications service providers. As a Senior CSM at Redis, you will play a critical role in building strong relationships with our customers, ensuring they realize maximum value from our solutions, and driving long-term satisfaction and retention.

## What they're looking for

- Experience
- 8+ years of experience in Customer Success, Account Management, or a related customer-facing role, preferably in SaaS, cloud, or database technologies
- Direct experience managing accounts within Telecommunications organizations (Telcos) is required
- Experience managing customers within Banking/Financial Services, Retail, or Healthcare is a plus
- Technical Acumen
- Strong understanding of cloud services, data platforms, or related technologies. Familiarity with Redis or NoSQL databases is a plus

Tags: Customer Org