# Associate Production Support Engineer, Tier I at Redox

- Company: Redox
- What the company does: Backed by Battery.
- Company website: http://www.redoxengine.com/
- Type: Startups
- Level: Associate
- Location: Remote
- Work setup: Remote
- Pay: $70K to $80K base salary per year (USD)
- Posted: 2026-09-11
- Apply by: 2026-10-26
- Apply: https://jobs.lever.co/redoxengine/ec53e1b8-e9fa-4274-a106-c72c857f01a9
- Page: https://www.1752.vc/careers/jobs/redox-associate-production-support-engineer-tier-i/

## About the role

Work all tickets within the scope of a Tier I role, reaching out for support or escalating to Tier II for tickets that are outside or partially outside of scope, including: Instructing customers on how to update configurations or resolve issues themselves

## What they're looking for

- Technical support experience
- Ability to learn quickly and think critically
- Comfortable reading and interpreting technical data (e.g., JSON, HL7v2, logs) to diagnose issues, even without building it from scratch
- A working understanding of APIs and web service protocols
- Strong communicator who can explain technical concepts clearly to both customers and internal teams, this role increasingly teaches customers how to use our tools rather than doing the work for them
- Organized and customer service oriented

Tags: Customer Success Management