# Technical Customer Success Manager at Redpanda

- Company: Redpanda
- What the company does: Redpanda powers an Agentic Data Plane and Data Streaming platform for real-time performance, AI innovation, and simplified operations. Backed by Lightspeed and GV.
- Company website: https://redpanda.com/
- Type: Startups
- Level: Senior
- Location: US - Remote
- Work setup: Remote
- Pay: $170K to $190K base salary per year (USD)
- Posted: 2026-10-09
- Apply by: 2026-11-23
- Apply: https://jobs.ashbyhq.com/redpanda-data/e97eda3f-c629-4f9e-af05-071d5fe9030b?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/redpanda-technical-customer-success-manager/

## About the role

Technical Customer Success Managers own the post-sale technical relationship with our customers. You will drive accelerated time to production, keep deployments healthy as they scale, and turn technical success into customer-led growth and industry-leading NRR (Net Revenue Retention). You are the customer's trusted technical advisor: you understand their architecture, anticipate issues before they escalate, and coordinate the right Redpanda resources to resolve them. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 4+ years in a TAM, technical CSM, or post-sales engineering role supporting data infrastructure, distributed systems, or developer platforms
- Working knowledge of distributed systems concepts such as replication, partitioning, throughput, and latency
- Hands-on familiarity with at least one major cloud provider (AWS, GCP, Azure) and with Kubernetes
- Understanding of networking concepts (VPC peering, PrivateLink, DNS, TLS)
- Proven ability to manage technical escalations to mutually agreeable outcomes
- Strong program and stakeholder management across technical and executive audiences

Tags: Customer Success

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/redpanda-technical-customer-success-manager/