# Customer Service & Logistics Assistant at Refeyn

- Company: Refeyn
- What the company does: Arago Biosciences is specializing in label-free single molecule imaging and mass measurement. Backed by Oxford Science Enterprises.
- Company website: https://refeyn.com
- Type: Startups
- Level: Mid level
- Location: Waltham, Massachusetts
- Work setup: On-site
- Posted: 2026-08-20
- Apply by: 2026-10-14
- Apply: https://job-boards.eu.greenhouse.io/refeyn/jobs/4955402101
- Page: https://www.1752.vc/careers/jobs/refeyn-customer-service-and-logistics-assistant/

## About the role

The Customer Service & Logistics Assistant primarily supports the day-to-day logistics, warehousing, and inventory functions for the North American region of Refeyn Inc., while providing secondary customer support as needed. Based out of our office in Waltham, MA, this role is primarily responsible for managing the physical inbound and outbound movement of goods, kit assembly, and stock control for our US-based operations.

## What they're looking for

- Order Intake & Data Entry: Manage incoming order requests from internal and external customers, ensuring precise data entry and tracking within NetSuite ERP and Salesforce.com CRM
- Customer Contact: Serve as a secondary point of contact for customer inquiries via Salesforce.com, ensuring timely responses and maintaining communication regarding shipping updates and order statuses
- Issue Resolution & Admin: Assist with the resolution of customer complaints, transit issues, returns, exchanges, and routine vendor onboarding workflows
- Inbound Receiving & Storage: Resourcefully handle and store incoming materials across ambient, 4°C, -20°C, and -80°C temperature-controlled environments
- Order Fulfillment & Shipping: Assemble specialized kits and pack outbound shipments ranging from small ambient/dry-ice packages to palletized freight (up to 200kg) using warehouse equipment
- Stock Control: Exercise sound judgment in managing physical stock put-away, conducting routine inventory counts, and tracking product expiration dates

Tags: Customer Excellence

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/refeyn-customer-service-and-logistics-assistant/