# Customer Support Coordinator at Reflex

- Company: Reflex
- What the company does: Build, test, and ship enterprise apps and agents in Python with an AI-native operating layer your team owns. Backed by Y Combinator and Lux.
- Company website: https://reflex.dev
- Type: Startups (AI role)
- Level: Mid level
- Location: Austin, Texas, United States
- Work setup: On-site
- Posted: 2026-07-24
- Apply by: 2026-10-08
- Apply: https://job-boards.greenhouse.io/reflex/jobs/5370358008
- Page: https://www.1752.vc/careers/jobs/reflex-customer-support-coordinator/

## About the role

The Customer Support Coordinator oversees store-level execution for national brands, ensuring accurate system setup, proactive communication, and consistent quality across locations. This role partners directly with internal and external teams, supporting Account Management and Operations at the start of new customer relationships and, as those relationships mature, store-level leadership within our customer accounts.

## What they're looking for

- 1–2 years in customer success, account coordination, client services, or retail/store operations (direct marketplace or multi-location retail experience is a plus, not a requirement)
- Strong attention to detail — you catch setup errors and inconsistencies before they affect a store
- Comfortable working across multiple systems and tools simultaneously while maintaining data accuracy and meeting deadlines
- Service-oriented communication style, with the judgment to tailor tone between corporate stakeholders and store-level staff
- Ability to triage and prioritize escalations, knowing when to resolve directly versus loop in Marketplace Ops or Account Management
- Demonstrated ability to use AI tools and technology to improve productivity and accuracy

Tags: Retail