# Operations Support Specialist at Reflex

- Company: Reflex
- What the company does: Build, test, and ship enterprise apps and agents in Python with an AI-native operating layer your team owns. Backed by Y Combinator and Lux.
- Company website: https://reflex.dev
- Type: Startups (AI role)
- Level: Mid level
- Location: Austin, Texas, United States
- Work setup: On-site
- Posted: 2026-08-10
- Apply by: 2026-10-08
- Apply: https://job-boards.greenhouse.io/reflex/jobs/5384841008
- Page: https://www.1752.vc/careers/jobs/reflex-operations-support-specialist/

## About the role

Reflex is growing fast, and we're looking for an Operations Support Specialist to support Reflex in our mission to build the best way to work in retail by ensuring that we provide real-time support to our retailers and 'Reflexers' (that's what we call our workers) across all US markets in four different time zones. When things don't go according to plan, we step in to ensure that everyone receives a personalized, fast, and easy path to resolution across multiple channels (primarily text and email).

## What they're looking for

- Delight those you interact with, particularly in difficult situations, to ensure that every Reflexer gets to the door safely and on-time
- Provide omni-channel support (via phone, SMS, email, and Slack), while finding creative solutions to real-time fulfillment challenges
- Review I-9 (employment eligibility verification) documentation with high accuracy
- Onboard new workers to the platform, making hiring decisions
- Operationally react to volume spikes through a variety of means, including reviewing new profiles, crafting custom marketing messages, and working with retailers to adjust schedules
- Multitask while maintaining attention to detail and quality

Tags: Operations