# Customer Success Manager at Reframe

- Company: Reframe (YC S21)
- What the company does: App to help people quit or cut back on alcohol use. Backed by Y Combinator.
- Company website: https://www.joinreframeapp.com/
- Type: Startups
- Level: Senior
- Location: Alpharetta, GA, US
- Work setup: On-site
- Pay: $65K to $90K base salary per year (USD)
- Posted: 2026-06-02
- Apply by: 2026-10-08
- Apply: https://www.ycombinator.com/companies/reframe/jobs/EAObrzM-customer-success-manager
- Page: https://www.1752.vc/careers/jobs/reframe-customer-success-manager/

## About the role

We’re looking for a Customer Success Manager who doesn’t just answer tickets , you solve problems, bring empathy, and make someone’s day better with every interaction. This role is perfect for someone who loves their job , thrives on helping others, and feels energized by the small wins that create big impact.

## What they're looking for

- Respond to customer inquiries via email, in-app chat, and other support channels with empathy, clarity, and efficiency
- Troubleshoot technical issues, bugs, and user concerns and communicate solutions clearly
- Track common issues and flag trends to help improve the platform experience
- Collaborate with product and tech teams to escalate user feedback and find better solutions
- Serve as the voice of the customer, advocating for their needs across internal teams
- Maintain internal knowledge bases and help docs

Tags: Support