# Customer Support Engineer at Relational

- Company: Relational
- What the company does: Meet Rel—a decision agent grounded in your semantic model and powered by advanced reasoners. Backed by Madrona and Menlo.
- Company website: https://relational.ai/
- Type: Startups (AI role)
- Level: Mid level
- Location: Remote United States
- Work setup: Remote
- Pay: $140K to $160K base salary per year (USD)
- Posted: 2026-09-04
- Apply by: 2026-10-19
- Apply: https://job-boards.greenhouse.io/relationalai/jobs/6182605004
- Page: https://www.1752.vc/careers/jobs/relational-customer-support-engineer/

## About the role

As a Support Engineer, you’ll spend your first months immersed in learning RAI’s products, support and other internal processes, and working on support cases from customers to build up the appropriate level of experience and insight needed to deliver the level of support RAI’s customers have come to appreciate and expect. You will also have the opportunity to become deeply skilled in specific areas of interest within the product, acting as a Subject Matter Expert for our Field Engineering team.

## What they're looking for

- Passion for solving customer problems
- Take responsibility and ownership of customer problems
- Ability to handle a range of urgent to minor support requests during business hours, with occasional off-hours scheduled work and on-call shifts
- Establish and constantly build upon a solid technical understanding of RAI and how our customers build, deploy and manage applications using our platform
- Collaborate effectively with Sales, Field Engineering and Product Engineering to understand and resolve customer issues completely and expediently
- Constantly work to streamline and improve processes, tools, RAI’s product offerings, and the overall customer experience

Tags: Field