# Support Engineer I (NYC, Weekend Shift) at Replit

- Company: Replit
- What the company does: Describe what you want. Replit builds it. Get a working app or website in minutes. No coding required. Backed by Y Combinator and a16z.
- Company website: https://replit.com
- Type: Startups
- Level: Mid level
- Location: NYC (SoHo)
- Work setup: Remote
- Pay: $110K to $140K base salary per year (USD)
- Posted: 2026-09-23
- Apply by: 2026-11-07
- Apply: https://jobs.ashbyhq.com/replit/4e64e46f-f69d-4454-89b6-bd27302a464d
- Page: https://www.1752.vc/careers/jobs/replit-support-engineer-i-nyc-weekend-shift/

## About the role

Work directly with Replit customers via support tickets to solve technical product issues, bugs, and provide technical guidance while meeting daily ticket volume and resolution time targets. Collaborate with the rest of the Support team in telling the story of our users to the rest of Replit.

## What they're looking for

- Prior experience in software development or relevant technical support experience
- Proven ability to work efficiently in fast-paced, high-volume support environments with strict productivity metrics
- Strong time management and ticket triage skills with comfort in performance tracking and regular reporting
- Excellent communication skills with initiative to ask questions when encountered with the unknown
- Experience with support tools and ticketing systems (e.g. Zendesk)

Tags: User Operations