# Support Systems Lead (NYC) at Replit

- Company: Replit
- What the company does: Describe what you want. Replit builds it. Get a working app or website in minutes. No coding required. Backed by Y Combinator and a16z.
- Company website: https://replit.com
- Type: Startups
- Level: Senior
- Location: NYC (SoHo)
- Work setup: Remote
- Pay: $140K to $180K base salary per year (USD)
- Posted: 2026-08-28
- Apply by: 2026-10-12
- Apply: https://jobs.ashbyhq.com/replit/c1a83620-c70f-471b-bd52-9dd19f1a7c09
- Page: https://www.1752.vc/careers/jobs/replit-support-systems-lead-nyc/

## About the role

Configure and maintain Zendesk and the surrounding support stack, from the day-to-day workflow and automation setup to business rules and permissions, keeping it able to flex and scale as needs change. Build and maintain assignment logic, queues, tagging and taxonomy, and escalation paths, keeping them running cleanly as volume and workflows change.

## What they're looking for

- 5+ years in support operations, support systems, tooling, or a similar technical operations role
- Hands-on administration of a ticketing platform like Zendesk: building triggers and automations, macros, views, and SLAs, and managing routing, groups, and permissions
- Experience building and maintaining integrations across SaaS tools using APIs and webhooks
- Comfortable troubleshooting directly and working with engineers on more complex system needs
- Strong judgment about prioritization in fast-moving, sometimes ambiguous environments
- Comfort taking on cross-functional problems, including ones that sit between support, tooling, and engineering

Tags: User Operations