# Principal Customer Success Manager, Healthcare at Reputation

- Company: Reputation
- What the company does: The Reputation platform turns reviews, listings, and surveys into actionable intelligence—so every location gets clear, prioritized actions. Built for the AI era. Backed by Bessemer.
- Company website: https://www.reputation.com/
- Type: Startups
- Level: Principal and up
- Location: Remote (US)
- Work setup: Remote
- Posted: 2026-08-25
- Apply by: 2026-10-09
- Apply: https://reputation.wd1.myworkdayjobs.com/en-US/External/job/Remote-US/Principal-Customer-Success-Manager--Healthcare_JR101726
- Page: https://www.1752.vc/careers/jobs/reputation-principal-customer-success-manager-healthcare/

## About the role

Reputation is seeking a Principal Customer Success Manager with deep healthcare and marketing expertise to serve as a strategic advisor and thought partner to a key enterprise client. This highly visible role requires someone who can deeply understand the client’s business and industry, bring a strong point of view to complex challenges, and influence strategy at the executive level while maximizing the value and impact of Reputation’s platform.

## What they're looking for

- Serve as a strategic advisor and thought partner to senior client leaders
- Maintain and deepen understanding of the client’s business, healthcare landscape, competitive environment, marketing strategy, and evolving priorities
- Advise clients on how to leverage Reputation’s platform, data, and insights to address strategic business and marketing objectives
- Develop and execute account strategies focused on measurable outcomes, long-term value, retention, and growth
- Build relationships with executive sponsors and stakeholders across marketing, operations, customer experience, digital, and other relevant functions
- Bring healthcare, marketing, and business expertise to challenge assumptions, surface opportunities, and translate data and insights into actionable strategies