# Sr. Customer Success Manager at Reputation

- Company: Reputation
- What the company does: The Reputation platform turns reviews, listings, and surveys into actionable intelligence—so every location gets clear, prioritized actions. Built for the AI era. Backed by Bessemer.
- Company website: https://www.reputation.com/
- Type: Startups
- Level: Senior
- Location: Remote (US)
- Work setup: Remote
- Posted: 2026-08-31
- Apply by: 2026-10-15
- Apply: https://reputation.wd1.myworkdayjobs.com/en-US/External/job/Remote-US/Sr-Customer-Success-Manager_JR101731-1
- Page: https://www.1752.vc/careers/jobs/reputation-sr-customer-success-manager/

## About the role

Managing all aspects of client success from post onboarding, training, upsell and ultimately renewal. Managing client expectations for workflow and responsibilities.

## What they're looking for

- Managing all aspects of client success from post onboarding, training, upsell and ultimately renewal
- Managing client expectations for workflow and responsibilities
- Build strong relationships and maintain frequent engagement with customer sponsors & stakeholders at all levels of the organization
- Providing world-class customer service, through organization, urgency and strategy
- Collaborating effectively with sales, product, data science and peers to maximize the customer experience
- Be a positive contributor to “the team” in order to maximize Reputation’s short and long-term revenue targets