# Head of Technical Support at Resolve

- Company: Resolve
- What the company does: Resolve unlocks field and operations intelligence to validate designs against delivery needs and avoid construction delays. Connects to Autodesk Construction Cloud, BIM 360, Procore, Navisworks, Newforma, Revizto and more. VR compatible with Meta Quest. Backed by Y Combinator.
- Company website: https://www.resolvebim.com
- Type: Startups (AI role)
- Level: Principal and up
- Location: San Francisco
- Work setup: On-site
- Posted: 2026-10-09
- Apply by: 2026-11-23
- Apply: https://jobs.ashbyhq.com/resolveai/992e652e-cc88-4d66-9071-a318b41ae920?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/resolve-head-of-technical-support/

## About the role

Our customers run ResolveAI against their most critical production systems, so when something goes wrong, our response has to be as reliable as the systems they trust us with. As our first Head of Technical Support, you’ll build that response from the ground up: a 24x7, global support function that is AI-first by design, where agents resolve as much as possible and humans step in where judgment, context, and empathy matter most. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 8+ years in technical support, support engineering, or SRE/production engineering roles, including 3+ years leading a support function or team for a developer, infrastructure, observability, or B2B SaaS product
- Experience building a support function from early stage: defining SLAs and severity models, standing up tooling, and designing 24x7 or follow-the-sun coverage for enterprise customers
- Active power user of AI agents and coding tools (e.g., Claude Code, Codex, Cursor) who has used them to automate real support or operations workflows. Comfortable with prompting, context engineering, and critically evaluating LLM output
- A track record of handling high-severity customer incidents calmly, communicating clearly with both engineers and executives, and keeping customers informed when the answer isn’t known yet
- Experience working closely with Engineering on defect triage and escalation, and with Sales and post-sales teams on account health
- Data-driven: you define support metrics, build the reporting, and use it to drive decisions about staffing, product, and process

Tags: Customer Engineering

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/resolve-head-of-technical-support/