# Implementation Specialist at Restaurant365

- Company: Restaurant365
- What the company does: R365's cloud-based restaurant management software helps leaders master accounting, operations, & workforce to create incredible moments that drive profits. Backed by Bessemer and ICONIQ.
- Company website: https://restaurant365.com/
- Type: Startups
- Level: Mid level
- Location: Irvine, CA, Austin, TX, San Francisco Bay Area, CA, Denver, CO
- Work setup: Hybrid
- Pay: $70K to $84K base salary per year (USD)
- Posted: 2026-10-28
- Apply by: 2026-12-12
- Apply: https://jobs.lever.co/restaurant365/66531b71-684e-4c27-9c85-fa3ff348c591?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/restaurant365-implementation-specialist/

## About the role

Lead end-to-end onboarding for assigned customers, managing all phases including discovery, configuration, training, and go-live support to ensure delivery is on time, on budget and aligned with customer goals and business context. Apply sound judgment to assess customer readiness, manage scope, and navigate technical or operational challenges , making real-time decisions to keep projects on track while ensuring a smooth and complete implementation experience. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 2+ years of hands-on experience in SaaS onboarding or implementation, with a proven track record of successfully guiding customers through technical setup, training, and go-live across varied business types and user groups
- Exceptional organizational and time management skills, with the ability to manage multiple projects simultaneously, prioritize effectively, and meet tight deadlines without sacrificing quality
- Excellent verbal and written communication skills, including the ability to lead client-facing trainings and translate technical concepts into clear, actionable guidance for both technical and non-technical stakeholders
- Strong interpersonal and customer service orientation, with the confidence to lead customer conversations, build trust, and guide decision-making during critical phases of implementation
- Familiarity with restaurant industry operations and workflows (e.g., accounting, POS, inventory) with the ability to contextualize SaaS solutions to meet operational needs
- Highly analytical and solutions-oriented, able to assess requirements, troubleshoot issues, and make timely, data-informed decisions that support customer success

Tags: Services Delivery

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/restaurant365-implementation-specialist/