# Support Engineer (Contract) at Retell AI

- Company: Retell AI
- What the company does: Deploy AI voice agents in minutes with 95.7% workflow accuracy, benchmarked ahead of 6 platforms. Pilot on real calls before you sign anything. Backed by Y Combinator.
- Company website: https://retellai.com
- Type: Startups (AI role)
- Level: Mid level
- Location: Remote
- Work setup: Remote
- Pay: $63K to $90K base salary per year (USD)
- Posted: 2026-10-20
- Apply by: 2026-12-04
- Apply: https://jobs.ashbyhq.com/retell-ai/358f4a48-14ad-4c58-b051-2b48a0159e47?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/retell-ai-support-engineer-contract/

## About the role

You’ll be the technical partner enterprise customers lean on to get voice agents live and keep them working. You’ll build alongside customer engineering teams, debug production issues, and turn what you learn into product improvements. If you like being in the room when a customer’s agent takes its first real call, and you can trace a dropped call through telephony, webhooks, and the LLM, this role is for you. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field
- 2-8 years of professional experience in Technical Support Engineering, Customer Success Engineering, Solutions Engineering, Forward Deployed Engineering, Software Engineering, or a similar technical role
- Strong technical problem-solving skills and comfort debugging distributed systems
- Hands-on experience with REST APIs, webhooks, and authentication, and with reading logs and network traces to find root causes
- Clear communication: you can explain a technical issue to a developer and to a business stakeholder, in writing and live
- Comfort working directly with customers, including during live launches and incidents

Tags: Technical Success

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/retell-ai-support-engineer-contract/