# Senior Manager, Customer Success at Rev

- Company: Rev
- What the company does: Built for investigations that hold up under court. Rev’s legal AI platform turns digital evidence into verified, citable findings to help you manage your case. Backed by Bessemer.
- Company website: https://www.rev.com/
- Type: Startups
- Level: Senior
- Location: Austin, TX
- Work setup: Remote
- Posted: 2026-09-15
- Apply by: 2026-10-30
- Apply: https://jobs.ashbyhq.com/rev/d38b60cd-5b68-4fb8-93e6-658d54c1437b
- Page: https://www.1752.vc/careers/jobs/rev-senior-manager-customer-success/

## About the role

Lead, coach, and develop a team of three Customer Success Managers, establishing clear expectations and accountability for activation, adoption, retention, expansion, and customer health Manage a small portfolio of strategic customers, serving as a trusted advisor to champions and executive sponsors

## What they're looking for

- 6+ years of experience in Customer Success, Account Management, Sales, or a related customer-facing role
- 3+ years of experience leading and developing Customer Success or Account Management professionals
- Experience managing a team while maintaining direct responsibility for a portfolio of strategic customers
- Demonstrated success improving customer activation, adoption, retention, expansion, and net revenue retention
- Strong account management or sales orientation, with experience identifying customer needs, developing commercial opportunities, and expanding existing accounts
- Experience building and implementing scalable Customer Success playbooks, processes, and operating rhythms

Tags: Sales