# Customer Success Manager at Rilla

- Company: Rilla
- What the company does: Rilla is the #1 AI coach for sales teams. Upload your sales process, record your conversations on Rilla, and coach your team 1000x faster. Rilla gives them feedback on every single conversation and lets them do practice roleplays to help them improve. Backed by Bessemer and GV.
- Company website: https://www.rilla.com/
- Type: Startups (AI role)
- Level: Senior
- Location: New York City
- Work setup: On-site
- Pay: $90K to $110K base salary per year (USD)
- Posted: 2026-08-10
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/rilla/ec9fc1a0-3f5e-49de-a655-e42f57c0472e
- Page: https://www.1752.vc/careers/jobs/rilla-customer-success-manager/

## About the role

Facilitate a smooth and successful onboarding experience for customers, ensuring their long-term success with Rilla. Build relationships with our clients and develop deep empathy for their workflows and requirements. This will involve visiting clients in person.

## What they're looking for

- A customer obsessive. Someone who deeply cares about delighting clients and solving their pains, not about vanity metrics
- An infinite learner. You are always looking to learn more and learn faster. You feel uneasy when you get complacent, and you’re constantly seeking discomfort
- A team player. You love giving and receiving feedback and learning and growing as a team
- Unafraid of failure . You take risks. You see failure as an opportunity to learn, grow, and be better the next time. In a weird way, you trick your brain into being excited when you fail because it means you get a new opportunity to learn more
- Affinity for the unconventional. You get a kick out of rejecting conventional wisdom. And you’re not afraid to try weird, crazy, and quite possibly stupid ideas
- Extremely focused. You practice extreme focus in everything you do. You’re always looking to prioritize your time and resources to maximum efficiency

Tags: Sales