# Director of Customer Success at Rilla

- Company: Rilla
- What the company does: Rilla is the #1 AI coach for sales teams. Upload your sales process, record your conversations on Rilla, and coach your team 1000x faster. Rilla gives them feedback on every single conversation and lets them do practice roleplays to help them improve. Backed by Bessemer and GV.
- Company website: https://www.rilla.com/
- Type: Startups (AI role)
- Level: Principal and up
- Location: New York City
- Work setup: On-site
- Pay: $160K to $200K base salary per year (USD)
- Posted: 2026-06-17
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/rilla/14c0e708-00c4-467f-b06f-1809d7f18585
- Page: https://www.1752.vc/careers/jobs/rilla-director-of-customer-success/

## About the role

Lead, grow, and develop the CSM team. Set a high bar for how deeply they know each customer, the health of every account, and the outcomes they drive, and coach them hard to clear it. Design and own how Customer Success actually runs at Rilla: the onboarding frameworks, coaching playbooks, and engagement models that get customers to real value and make your team the reason they stay. A signed contract that doesn’t change anyone’s behavior is just churn on a delay.

## What they're looking for

- A customer obsessive. You deeply care about delighting customers and solving their pains, not about vanity metrics
- An infinite learner. You’re always looking to learn more and learn faster. You feel uneasy when you get complacent, and you’re constantly seeking discomfort
- A team player. You love giving and receiving feedback, and learning and growing as a team
- Unafraid of failure. You take risks. You see failure as an opportunity to learn, grow, and be better the next time. You’re excited by the unconventional
- Extremely focused. You practice extreme focus in everything you do. You’re always prioritizing your time and resources for maximum efficiency
- Skills & Requirements

Tags: Sales