# Customer Support Engineer at Rillet

- Company: Rillet
- What the company does: Today's top finance teams trust Rillet to close faster, report in real time and move their business forward. Backed by Sequoia, a16z and ICONIQ.
- Company website: https://www.rillet.com/
- Type: Startups
- Level: Mid level
- Location: New York City
- Work setup: Remote
- Pay: $85K to $120K base salary per year (USD)
- Posted: 2026-07-23
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/rillet/d7c19886-d593-4be2-8036-6fe0499edbd5
- Page: https://www.1752.vc/careers/jobs/rillet-customer-support-engineer/

## About the role

Resolve inbound support tickets across question types — general knowledge, bug triage, and data requests — via omni-channel support, communicating clearly and professionally in async channels with a consistent, helpful tone. Triage and escalate issues to Customer Success or Engineering with enough context that handoff is seamless, and flag gaps in playbooks and escalation protocols when you find them.

## What they're looking for

- 6 months to 3 years in a customer-facing or technical support role — support, success, support engineering, or similar — ideally with exposure to building tools or automations
- Customer-first orientation — you care about the experience on the other end of every response, not just whether the ticket is technically resolved
- Technically capable and systems-oriented — comfortable scripting, building integrations, and working with APIs, data pipelines, or AI/LLM-powered workflows to remove manual work
- Strong written communicator in async channels — crisp, clear, and professional
- Fast learner who can absorb product complexity quickly, Rillet ships fast and support needs to keep pace
- Strong triage instinct — you can quickly assess whether an issue needs investigation, escalation, or just a clear answer, and move it to the right place without losing the thread

Tags: Customer Experience