# Customer Support Representative at Rillet

- Company: Rillet
- What the company does: Today's top finance teams trust Rillet to close faster, report in real time and move their business forward. Backed by Sequoia, a16z and ICONIQ.
- Company website: https://www.rillet.com/
- Type: Startups
- Level: Mid level
- Location: San Francisco
- Work setup: Remote
- Pay: $55K to $70K base salary per year (USD)
- Posted: 2026-10-08
- Apply by: 2026-11-23
- Apply: https://jobs.ashbyhq.com/rillet/c2014dd4-d897-48cb-904a-46fba53196fb?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/rillet-customer-support-representative/

## About the role

Resolve inbound support tickets across question types including general knowledge, bug triage, and data requests via omni-channel support. Communicate clearly and professionally with customers in async channels, maintaining a consistent and helpful tone Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 6 months to 2 years in a customer-facing role: support, success, or similar
- Customer-first orientation - you care about the experience on the other end of every response, not just whether the ticket is technically resolved
- Strong written communicator in async channels - crisp, clear, and professional
- Fast learner who can absorb product complexity quickly, Rillet ships fast and support needs to keep pace
- Pattern recognition and documentation instinct- you naturally turn repeated questions into scalable knowledge base content
- Strong triage instinct - you can quickly assess whether an issue needs investigation, escalation, or just a clear answer, and you move it to the right place without losing the thread

Tags: Customer Experience

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/rillet-customer-support-representative/