# Professional Services Contact Center Engineer at RingCentral

- Company: RingCentral
- What the company does: Power the voice of your business with RingCentral Agentic Voice AI, including AI Receptionist (AIR), AI Virtual Assistant (AVA), & AI Conversation Expert (ACE). Backed by Sequoia.
- Company website: https://www.ringcentral.com/
- Type: Startups
- Level: Mid level
- Location: Remote, USA
- Work setup: Remote
- Posted: 2026-08-29
- Apply by: 2026-10-13
- Apply: https://ringcentral.wd1.myworkdayjobs.com/en-US/RingCentral_Careers/job/Remote-USA/Professional-Services-Contact-Center-Engineer_R078454
- Page: https://www.1752.vc/careers/jobs/ringcentral-professional-services-contact-center-engineer/

## About the role

The Professional Services Contact Center Engineer at RingCentral will drive the implementation of RingCX and RingCentral Contact Center (RCCC) functionality within new Contact Center designs, builds, and training. You will provide quality service to customers by ensuring the full benefits of the proposed solutions — including RingCentral's AI capabilities — are being delivered to them.

## What they're looking for

- Education & Experience: BA/BS in a technical discipline or equivalent experience. Minimum of 2 years of experience in a Professional Services Implementation role, Contact Center industry experience is required
- Technical Expertise: Working knowledge of JavaScript, HTML,familiarity with logic based coding, networking, RESTful APIs, WFM, PBX, Dialer, ACD, CTI, VoIP, and IVR/VRU systems
- AI Familiarity: Basic familiarity with AI-enabled contact center capabilities (e.g., conversational IVR, AI-assisted QA, RingSense AI) and willingness to build AI fluency as RingCentral's AI feature set expands
- Problem-Solving Skills: Strong analytical skills, with the ability to identify, analyze, interpret, and resolve both practical and complex problems
- Communication: Excellent verbal and written communication skills, with the ability to develop and maintain productive client relationships
- Work Environment: Ability to operate with minimal guidance in a fast-paced, dynamic environment, comfortable supporting customers across multiple geographies. Some occasional travel may be required (e.g., customer on-site visits)