# Sr. Customer Enablement Practitioner – WFO at RingCentral

- Company: RingCentral
- What the company does: Power the voice of your business with RingCentral Agentic Voice AI, including AI Receptionist (AIR), AI Virtual Assistant (AVA), & AI Conversation Expert (ACE). Backed by Sequoia.
- Company website: https://www.ringcentral.com/
- Type: Startups
- Level: Senior
- Location: Remote, USA
- Work setup: Remote
- Posted: 2026-08-29
- Apply by: 2026-10-13
- Apply: https://ringcentral.wd1.myworkdayjobs.com/en-US/RingCentral_Careers/job/Remote-USA/Sr-Customer-Enablement-Practitioner---WFO_R078459
- Page: https://www.1752.vc/careers/jobs/ringcentral-sr-customer-enablement-practitioner-wfo/

## About the role

Minimum 7 years of hands-on WFM work - as a WFM analyst, WFM configuration specialist, or CCaaS professional services engineer with WFM as primary scope Deep hands-on experience with at least two of the three target platforms: NICE WFM (IEX), Calabrio WFM, Verint WFM

## What they're looking for

- Minimum 7 years of hands-on WFM work - as a WFM analyst, WFM configuration specialist, or CCaaS professional services engineer with WFM as primary scope
- Deep hands-on experience with at least two of the three target platforms: NICE WFM (IEX), Calabrio WFM, Verint WFM
- Personal ownership of WFM configuration for multi-site operations - able to describe the site structure, volume split assumptions, and schedule design decisions
- Direct experience with QM platform configuration on at least one platform - evaluation form design, calibration setup, and QM reporting
- Experience diagnosing WFM configuration failures - forecast accuracy issues, adherence state misconfiguration, schedule build errors - and correcting them in production
- A detailed track record citing the projects, describing the environments, outlining the mistakes, and explaining the decisions you made