# Technical Success Manager at RingCentral

- Company: RingCentral
- What the company does: Power the voice of your business with RingCentral Agentic Voice AI, including AI Receptionist (AIR), AI Virtual Assistant (AVA), & AI Conversation Expert (ACE). Backed by Sequoia.
- Company website: https://www.ringcentral.com/
- Type: Startups
- Level: Senior
- Location: Remote, USA
- Work setup: Remote
- Posted: 2026-09-02
- Apply by: 2026-10-17
- Apply: https://ringcentral.wd1.myworkdayjobs.com/en-US/RingCentral_Careers/job/Remote-USA/Technical-Success-Manager_R078507
- Page: https://www.1752.vc/careers/jobs/ringcentral-technical-success-manager/

## About the role

If you’re looking to be part of what’s next in communication, you’re in the right place. ● Lead quarterly EBRs presenting a structured business value narrative: ROI realized, product utilization benchmarks, platform health, open risk items, and a forward-looking joint success plan.

## What they're looking for

- ● 5–8 years in a customer-facing post-sales role (CSM, TAM, Solutions Consultant, or Technical Account Executive) within a SaaS, UCaaS, or CCaaS environment
- ● Demonstrated track record managing complex Enterprise B2B accounts with high ARR, multi-stakeholder structures, and technically sophisticated environments
- ● Proven executive relationship management experience working directly with VP and C-suite stakeholders
- ● Experience independently preparing and delivering executive-level business reviews or QBRs
- ● Ability to operate with strong technical credibility alongside customer IT teams
- ● Excellent written and verbal communication skills tailored for executive briefings