# Senior Customer Success Manager at Ripple

- Company: Ripple
- What the company does: Ripple is the leading provider of stablecoin-powered cross-border payments and digital asset custody solutions. Discover how we’re driving impact with blockchain. Backed by a16z, GV and 500 Global.
- Company website: https://ripple.com
- Type: Startups
- Level: Senior
- Location: Chicago, Illinois, United States
- Work setup: On-site
- Posted: 2026-07-31
- Apply by: 2026-10-08
- Apply: https://ripple.com/careers/all-jobs/job/8083677?gh_jid=8083677
- Page: https://www.1752.vc/careers/jobs/ripple-senior-customer-success-manager/

## About the role

If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.

## What they're looking for

- Be accountable for enabling enterprise treasury customers to achieve their desired outcomes, guiding them through critical milestones in their journey — from onboarding through long-term strategic use
- Develop, automate, and scale customer lifecycle engagements including kickoff/onboarding, executive business reviews, feature announcements, utilization tracking, and user engagement programs
- Address customer inquiries, manage obstacles, and proactively identify ways to drive additional value across the treasury and finance organization
- Establish regular touchpoints with treasury and finance teams to ensure customers are informed, remain engaged, and provide strategic feedback on product direction
- Act as an internal advocate for customers, partnering with cross-functional teams to facilitate successful implementation, adoption, expansion, and renewals
- Collaborate with Product, Engineering, Sales, and Support teams to relay customer feedback from enterprise treasury environments and ensure requests are resolved in a timely manner

Tags: Customer Success