# Customer Success Manager at Rippling

- Company: Rippling
- What the company does: About Rippling Rippling is the first way for businesses to manage all of their HR & IT—payroll, benefits, computers, apps, and more—in one unified workforce platform. Backed by Kleiner Perkins, Lightspeed and Sequoia.
- Company website: https://rippling.com/
- Type: Startups
- Level: Senior
- Location: Remote (United States)
- Work setup: Remote
- Pay: $100K to $125K base salary per year (USD)
- Posted: 2026-01-06
- Apply by: 2026-10-08
- Apply: https://ats.rippling.com/rippling/jobs/573f141d-83df-4bb0-955a-a1ba34c29e84
- Page: https://www.1752.vc/careers/jobs/rippling-customer-success-manager/

## About the role

Rippling is seeking a vibrant Customer Success Manager (internally titled: Technical Account Manager) to join our rapidly scaling team. As a core part of our Customer Success organization, you'll serve as an emerging strategic technical advisor for our largest and most complex customers. This transitional role requires exceptional technical troubleshooting and cross-functional coordination to drive rapid resolution for critical customer milestones and issues.

## What they're looking for

- Act as a trusted technical and strategic advisor by becoming a subject matter expert across Rippling’s entire platform, including complex and regulated fields like payroll, benefits administration, and HR
- Provide proactive technical consultation to help customers optimize their workflows, implement best practices, and increase adoption of new features
- Serve as a primary escalation point for critical customer issues , working cross-functionally with internal Support, Product, and Engineering teams to drive rapid resolution and provide comprehensive root-cause analyses
- Build long-term relationships by owning a book of about 20 clients, guiding them through key milestones such as open enrollment and year-end payroll filing
- Identify and qualify add-on opportunities and support renewal negotiations in partnership with your Account Manager counterparts
- Master the Rippling product suite and the nuances of how our offerings work together

Tags: Technical Account Management