# Customer Support Specialist - Benefits Marketplace at Rippling

- Company: Rippling
- What the company does: About Rippling Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. Backed by Kleiner Perkins, Lightspeed and Sequoia.
- Company website: https://rippling.com/
- Type: Startups
- Level: Mid level
- Location: Remote (Idaho, US)
- Work setup: Remote
- Posted: 2026-09-23
- Apply by: 2026-11-07
- Apply: https://ats.rippling.com/rippling/jobs/dd867687-9cd4-4d9e-b715-6f1d9f4abca7?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/rippling-customer-support-specialist-benefits-marketplace/

## About the role

The final compensation offered to a successful candidate will depend on several factors, including but not limited to, location, experience, education, training, and business need. This position may also be eligible for bonuses, commissions, and/or equity, subject to applicable plan documents and company policy. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Become a product expert - Maintain a high level of product knowledge to provide accurate information and assistance to both customers and your colleagues
- Take charge of customer issues from start to finish, while working in a dynamic and fast-paced environment
- Respond promptly and professionally to customer inquiries via email, chat, or video conferencing
- Resolve product or service issues by understanding the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution
- Document and track customer interactions, transactions, comments, and complaints using the company's CRM system
- Gather customer feedback and work directly with Product and Engineering teams to share insights to help improve products and services

Tags: Customer Support

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/rippling-customer-support-specialist-benefits-marketplace/